Terms of Service

Last updated: 14 June 2026

These Terms of Service ("Terms") are a legal agreement between invenios.ai (operated by [Company Legal Name], a company registered in England and Wales under company number [Company Number], with its registered office at [Registered Address]) ("invenios.ai", "we", "us") and the business, organisation, or other legal entity that creates an account to use the platform ("Customer", "you").

By creating an account, accepting these Terms, or using the platform, you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation.

These Terms govern the agreement between you and us. They are separate from the end-user AI notice that you, as the Customer, show to the people who use the assistants you create.

1. The platform

invenios.ai is a software-as-a-service platform that lets you create, configure, deploy, and manage AI assistants. You control your assistants' configuration, including their prompts, knowledge sources, integrations, guardrails, escalation rules, and the end-user notices you show. We may modify, improve, suspend, or discontinue features from time to time; where a change is material and adverse, we will make reasonable efforts to notify you.

2. Accounts and registration

You must provide accurate account, billing, and contact information and keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials and API keys. You must notify us promptly of any unauthorised use. You must be at least 18 years old and capable of forming a binding contract to use the platform.

3. Your responsibilities

You are responsible for:

  • choosing appropriate use cases for your assistants;
  • configuring assistants correctly and testing them before launch;
  • approving the knowledge sources you connect;
  • configuring integrations and permissions on a least-privilege basis;
  • maintaining accurate business information;
  • monitoring assistant performance and reviewing high-risk conversations;
  • providing human escalation routes where appropriate;
  • complying with all applicable laws; and
  • providing the end-user terms, disclaimers, privacy notices, and consents that your use of the platform requires.

4. Acceptable use

You must not use the platform to:

  • break the law or infringe the rights of others;
  • provide regulated professional advice (legal, medical, financial, and similar) without appropriate safeguards and human review;
  • offer medical diagnosis or emergency services;
  • mislead people into believing an AI is human where disclosure is required;
  • process personal data without a lawful basis;
  • pursue unsafe, abusive, discriminatory, exploitative, or harmful activities;
  • attempt to bypass our guardrails, security controls, or usage limits;
  • access another customer's data; or
  • deploy assistants to children or vulnerable users without appropriate safeguards.

We may investigate suspected breaches and cooperate with law enforcement.

5. AI limitations

You acknowledge that AI systems have inherent limitations. Outputs generated by assistants may be inaccurate, incomplete, outdated, misleading, or unsuitable, and AI systems can "hallucinate" plausible-sounding but incorrect information. Outputs should not be treated as guaranteed facts, professional advice, or final decisions unless independently verified. We do not guarantee the correctness of any output generated by your assistants, and you are responsible for deciding whether the platform is appropriate for your use case.

6. Integrations and third-party services

You are responsible for the integrations and third-party services you connect, for managing their permissions on a least-privilege basis, and for complying with their terms. We are not responsible for the availability, accuracy, or actions of third-party services, including failures, outages, delays, duplicate actions, or incorrect data they return. Where audit logs are available, you are responsible for reviewing them.

7. Fees, billing, and usage limits

Fees, usage allowances, and limits are set out in the plan you select. Unless stated otherwise, fees are exclusive of VAT and other taxes, which you are responsible for paying. Subscription fees are billed in advance and usage charges in arrears. Payments are processed by our payment provider; you authorise us to charge your chosen payment method. If a payment fails, we may suspend the service after reasonable notice. Plan changes take effect as described at the point of change. Except where required by law, fees are non-refundable. Trials are provided on the terms shown at sign-up and may be modified or withdrawn.

8. Intellectual property

We and our licensors own all rights in the platform, including its software, design, and documentation. You retain all rights in the data and materials you upload or configure ("Customer Content"). You grant us a worldwide, non-exclusive licence to host, process, and transmit Customer Content as necessary to provide the service. As between you and us, you own the outputs your assistants generate from Customer Content, to the extent such outputs are capable of ownership. If you give us feedback, we may use it without restriction.

9. Data protection

Each party will comply with applicable data protection law, including the UK GDPR and, where applicable, the EU GDPR. Where we process personal data on your behalf as a processor, that processing is governed by our Data Processing Agreement, which forms part of these Terms. Our handling of personal data for which we are a controller is described in our Privacy Policy.

10. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to those who need to know and are bound by similar obligations. This does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or must be disclosed by law.

11. Warranties and disclaimers

We will provide the platform with reasonable skill and care. Except as expressly stated and to the fullest extent permitted by law, the platform is provided "as is" and "as available", and we disclaim all other warranties, including any warranty that outputs will be accurate, complete, current, or suitable, or that the service will be uninterrupted or error-free. We provide no professional-advice warranty. Nothing in these Terms excludes liability that cannot be excluded by law.

12. Limitation of liability

Subject to clause 13, and to the fullest extent permitted by law: (a) neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill, or data; and (b) each party's total aggregate liability arising out of or in connection with these Terms is limited to the total fees paid or payable by you in the 12 months before the event giving rise to the claim.

13. Liability that is not limited

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law.

14. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from: your Customer Content; your instructions; the assistants you configure; your unlawful or non-compliant use; end-user claims caused by your business practices; the integrations you connect; and your failure to provide required notices, consents, or human review.

15. Suspension and termination

We may suspend the service for non-payment, security risk, or unlawful or harmful use, with notice where practicable. Either party may terminate for material breach not remedied within 30 days of notice, or for the other party's insolvency. You may stop using the platform and cancel as described in your account. On termination, your right to use the platform ends; you may export your data for a limited period as described in our documentation, after which we may delete it. Clauses that by their nature should survive termination will do so.

16. Service levels and support

Support channels, response targets, and any service-level commitments are as described for your plan. Planned maintenance and circumstances beyond our reasonable control are excluded from any availability commitment.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or in-product) and, where required, ask you to accept the updated Terms. Your continued use after changes take effect constitutes acceptance.

18. Governing law and disputes

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections that apply to you.

19. General

These Terms, together with the Privacy Policy, DPA, and your plan, are the entire agreement between the parties on their subject matter. If any provision is found unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. There are no third-party beneficiaries.

20. Contact

Questions about these Terms can be sent to hello@invenios.ai.